PAYMENTS & REFUNDS
At Rent a room Townhouse, we aim to make your booking experience as smooth as possible, from initial reservation to your departure. Here, you'll find everything you need to know about our payment methods and refund policy.
PAYMENTS
PLEASE NOTE
On making and paying for a booking of a double bedroom, this includes use of the kitchen, bathroom, living room & the terrace
Any questions please send an email or click the enquiry button on the About page and I'll be happy to answer your queries. Thankyou.
PAYMENTS
When making a booking for any length of stay, you will need to pay in full straight away on signing a short term contract for stays 3 weeks or more, via details given by email & you will receive a generated invoice & a receipt of payment aswell.
REFUNDS
Bookings from 2 nights to 1 week are NON refundable.
For bookings longer than 1 week you will have to cancel within 48 hours to get a refund.
If after booking for longer than 2 nights and after checking in to the Townhouse you wish to shorten your stay, there will be NO refund.
If you wish to leave earlier because you have an emergency, you would have to put it in writing by email, as you may lose your money for the whole booking, bearing in mind there are other parties interested. I can refuse a refund or 50% of it so please bear in mind these terms.
I could lose other interest or bookings so its important to inform you of my terms.
For any queries regarding the above please don't hesitate to get in touch.
Much appreciated.
Thankyou.