Transparent payments and clear refunds
At Rent a room Townhouse, we aim to make your booking experience as smooth as possible, from initial reservation to your departure. Here, you'll find everything you need to know about our payment methods and refund policy.
PAYMENTS
PLEASE NOTE
On making and paying for a booking of a double bedroom, this includes use of the kitchen, bathroom, living room
Any questions please send an email and I'll be happy to answer your queries. Thankyou.
Payments
When making a booking for any length of stay, you will need to pay in full straight away into a bank account, details given on booking via email.
Refunds
On bookings for only 2 nights there are no refunds
For bookings over 2 nights you have 24 hours to cancel the booking before arrival via email to get a refund.
If you have to leave earlier, for what ever reason you must say why via email and give 24 hours notice to get a refund of the rest of your intended stay.
If you wish to leave earlier because you do not like the property or town you have to say why via email as you may lose your money for the whole booking as bearing in mind I have other parties interested. I can refuse to give a refund as the property is as shown on the website.
Important terms and conditions
Please be aware that bookings of 2 nights are non-refundable. For any other bookings, cancellations must be made within 48 hours before arrival to be eligible for a refund. We recommend reviewing these terms before confirming your reservation.